Call Center Management Certificate

This is a six-course, undergraduate level and application based certificate program. The students of this course learn about and develop critical call center management skills with an emphasis on both strategic and tactical call center personnel, operations, and customer relationship management.

This course provides the forum for understanding, utilizing, and capitalizing on emerging trends in the call center environment. This course also places an emphasis on the call center management body of knowledge aligned with the core competencies established by Call Center Industry Advisory Council.

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