Foodservice Management

eCornell provides exceptional online learning experiences tailored for professional and executive development in the areas of strategy, leadership and management development, human resources, financial management, and hospitality management. Collaboration between Cornell faculty experts and learning and user-experience designers provide for engaging, rigorous, and interactive learning.

This certificate examines the issues and challenges of the food service industry. Courses will focus on a systems approach to food service management that drives profitability through improved human resource management, and superior service. Learn how to manage the major areas of menu planning, purchasing, receiving, storage, production, control and management.

The Master Certificate is designed for foodservice professionals who want to extend their skills beyond the foodservice certificate to pursue the marketing, business, and people management aspects of foodservice organizations. This program teaches you how to set priorities and take control of events, so events don't control you. You shall learn how to transform your priorities into concrete and measurable goal statements. You will learn how to distinguish between urgent and important crises. You will learn how to diagnose stress in employees and how to offer employees effective counseling.

An eCornell instructor leads the online discussions, grades any course projects, and is available to answer specific questions about the course content.

This course contains the following modules:

• Strategies for solving time-management problems
• Identifying and managing personal stress
• Signs and symptoms of employee problems
• Appropriate and effective counseling strategies

After completing this course, student will be able to:

• Implement effective strategies to solve time management problems that you control
• Implement effective strategies to solve time management problems with others
• Diagnose stress-related symptoms
• Implement strategies to treat stress-related symptoms
• Identify the signs and symptoms of employee problems that require counseling
• Implement appropriate and effective counseling strategies
• Identify the point at which it is time to refer the employee to professional help

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